Improving Employee Engagement: 7 Metrics To Measure It First

Improving Employee Engagement: 7 Metrics To Measure It First

Businesses measure virtually everything involved in their daily operations, from workflow efficiency to employee KPIs and much more. However, when it comes to employee engagement—one of the cornerstones of a company’s success—not everyone knows how to measure their efforts.

Gallup defines employee engagement as the “involvement and enthusiasm of employees in their work and workplace.” It helps businesses understand their people’s perspective on the key elements of their workplace and culture. When employees are engaged in their work, they feel good about their daily tasks and actively participate in the workplace. In contrast, disengaged employees simply go through the motions without feeling connected to what they do.

Since achieving employee engagement will differ from one organisation to another, many business leaders tend to hyperfocus on how they can create and foster a positive and unique workplace culture that connects their employees to a common purpose. Going back to the prevalent issue at hand, the adage “what is not measured, cannot be improved” certainly applies here. So, while it is easy to see the results of one’s employee engagement strategies, it is difficult to duplicate the process and ensure continuous positive engagement if the right metrics are not tracked at the outset.

In this article, we explore these key metrics and what makes them so important in overall business management.

The Importance of Employee Engagement Measurements

As the individuals responsible for the daily decisions that affect the company and the rest of the workforce, employees play a pivotal role in an organisation’s journey toward its goals. Therefore, it is essential to understand how they feel about their work and your company.

By taking the time to measure and assess employee engagement, business leaders can identify and get ahead of negative trends and change them before they develop into bigger problems. Ultimately, this can significantly improve employee retention.

How a business’s leadership treats its employees, as well as how they treat each other, can make a positive and often swift impact on employee behaviors, attitudes, and actions. Hence, poor employee engagement can put your employees, reputation, and entire company at risk if left unchecked.

Employee engagement metrics can also help you learn just how effective your HR team and team-building activities are. Over time, continuous and consistent tracking will aid in zeroing in which tactics improve engagement and which ones are not needed.

All in all, measuring and analyzing employee engagement metrics provides insights into improving the connection between employees and their work and the overall business.

7 Key Metrics to Measure Employee Engagement

Given how volatile and unpredictable today’s work landscape can be, identifying engaged and disengaged employees is instrumental to employee and company success. Tracking the metrics below gives you a better idea of your organization’s overall employee engagement.

Workload Balance

No one wants to feel overburdened with work. Thus, when employees must stay longer in the office to meet deadlines or are tasked with extra responsibilities without extra pay, their motivation will naturally drop. This emphasizes the importance of keeping a close eye on employee workloads, and should you notice that your workforce gets stretched thin frequently, it might be best to bring in more hands on deck.

Turnover Rate

An organization’s turnover rate measures the duration of its employees’ tenure and, more importantly, reveals its ability to retain its top talents.

Employee Net Promoter Score (ENPS)

Unlike the first two common metrics, the eNPS familiar might be new to some. This metric stems from the net promoter score (NPS), a quick and simple way of achieving vital information on the popularity of products and services. The eNPS works in the same way, but its focus lies on employees and how they feel toward their workplace and how likely they are to recommend their company to their peers.

Internal Promotion Rate

One of the staple drivers for employee engagement in a company is the availability of opportunities for professional growth, or lack thereof. An organization willing to nurture its talents is proven to pay off with highly engaged employees and better retention of invaluable talents.

Employee Absenteeism Rates

Absenteeism rates provide key insights among employees, particularly those that form chronic and negative patterns. Although absences due to sickness and other personal issues warrant much flexibility, widespread and frequent absences can indicate disengaged employees. Once absenteeism becomes a trend, it will inevitably spiral downward.

Employee Satisfaction

While employee engagement and employee satisfaction are not completely unrelated, they are distinct from one another in that employee satisfaction goes beyond employee engagement as it includes factors such as how employees feel about their salary, work benefits, and overall working conditions.

Customer Satisfaction

The effects of low engagement among employees often trickle down to how they interact with customers. While employees will not necessarily become overtly negative when dealing with customers, they may not present an enthusiastic face for the organisation.


Knowing how to measure employee engagement is the first step to improving it, but this is easier said than done. However, by learning which metrics you should focus on, you can get started on the right foot with your employee engagement efforts and build on your strategies for greater effect.

Keep your organization’s leadership sharp and updated on the latest when it comes to employee engagement and other competencies with workshops for leadership training in Singapore. At StrengthsAsia, we specialise in providing programs that bring out the best in employees and business leaders alike. Let your top talents take our tried and true StrengthsFinder Leadership development journey and allow us to nurture them into unlocking their full potential.

For more information on our excellent corporate training workshops, feel free to reach out to us here.

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